•••••••••••••••• is hiring an experienced MT4/MT5 Customer Support Engineer to provide B2B technical and functional support for large-scale trading products.
Responsibilities:
- Support clients and internal teams.
- Investigate and troubleshoot complex issues using SQL, system logs, and application-level analysis.
- Diagnose platform-level issues involving MT4/MT5, plugins, gateways, and liquidity bridges.
- Collaborate with developers, internal teams, and third-party providers to resolve issues.
- Create and maintain technical documentation.
Requirements:
- 3+–4+ years of technical support experience in Forex, FinTech, or brokerage environments.
- Solid knowledge of MT4/MT5 platforms at Manager and Admin levels, plugins, and gateways.
- Hands-on experience with liquidity bridges.
- Practical SQL skills for writing, debugging, and analyzing queries.
- Strong OS and application-level support skills.
- Experience using AI tools in daily work.
- Fluent written and spoken English.
- API integrations, FIX protocol knowledge, and basic scripting or programming skills are nice to have.
Conditions and benefits: Full-time, on-site role with a 24/6 rotating shift schedule after training. Full relocation package, private medical insurance, partial sports and wellness compensation, office perks, Greek language classes, Welcome Baby Bonus, and birthday vouchers. Competitive salary and regular performance reviews.