Partner with Sales as a technical lead, running discovery, demonstrations, and proofs of value, and lead solution development to achieve technical wins.
- Design customer-specific deployments and integrations of Chainalysis products, and advise on technical challenges from architecture to code implementation.
- Own the end-to-end post-sale customer experience, including configuring, deploying, tuning, and supporting products while helping customer teams become self-sufficient.
- Drive adoption and measurable value through onboarding, usage monitoring, product-health reviews, and tuning rules and alerts.
- Map customer workflows to investigation, compliance, security, and data-analysis products; use Chainalysis tools to trace, attribute, and analyse activity and integrate them into compliance and risk workflows.
- Resolve customer technical, compliance, analytical, and operational questions, and communicate field insights and data gaps to Product and Engineering.
- Advise customers and identify opportunities to grow Chainalysis’s private-sector business.
Requirements: Experience working with banks, cryptocurrency exchanges, payment processors, or blockchain developers; practical knowledge of compliance, investigations, fraud, risk, or security workflows; technical generalist background; experience with enterprise SaaS customer or account management and partnering with Sales on renewals and expansion; strong communication skills and fluency in English.
Nice to have: Knowledge of financial compliance and anti-money-laundering obligations; Python, REST API integrations, and SQL databases; experience using AI tools and handling sensitive data.