Senior Software Engineer (AI & ML)

We’re building AI systems that sit at the heart of how •••• makes complex underwriting decisions. Our Data & AI unit is developing autonomous, multi-step agents that reason over unstructured data, assess risk and deliver real business outcomes, creating the kind of complex engineering problems where great software engineering really matters.

Making agentic AI work reliably in production means solving challenges traditional software doesn’t always face: non-deterministic behaviour, tool failures, long-running workflows, high-stakes decisions and outputs that need to be observable and auditable. That’s where you come in.

As a Senior Software Engineer (AI & ML), you’ll help shape how these systems are designed and built, working across agent orchestration, APIs, tool integrations, durable state, guardrails, observability and cloud infrastructure. You’ll partner closely with Senior Machine Learning Engineers on the same agents, bringing the engineering depth needed to make them robust, testable and maintainable in production.

About the role

• Design, build and run production AI agents that automate multi-step underwriting decisions over unstructured data. 
• Build the agent runtime, including orchestration, durable state, retries and long-running workflows that recover cleanly from failure. 
• Develop the tools, APIs and data services that agents call, creating clear contracts, predictable failure modes and full auditability. 
• Engineer guardrails, human-in-the-loop checkpoints and fallbacks for high-stakes automated decisions. 
• Instrument, monitor and troubleshoot agents and services in production, including tracing, cost, latency and decision logs, working with ML engineers to turn those insights into evaluations and improvements. 
• Help drive system design and architectural decisions for our agents and the services around them. 
• Design and evolve the data models and database schemas supporting submissions, agent runs, decisions and audit trails. 
• Provision and manage cloud infrastructure through Terraform and contribute to a high production standard across agent-generated code and tests.
• Work closely with business, product and engineering teams to set delivery cadence, manage expectations and make pragmatic decisions about where additional engineering quality adds the most value. 
• Support the development of other engineers through code reviews, best-practice guidance and knowledge sharing

About you

We’re looking for someone who combines strong software engineering fundamentals with hands-on experience taking agentic AI beyond prototypes and into production.

You’ll bring:

• Hands-on experience building LLM-based agents or agentic systems in production, ideally using orchestration frameworks such as LangGraph or LangChain, or equivalent systems you’ve built yourself. 
• A strong understanding of how agents fail in the real world, from non-determinism and tool failures to runaway loops, cost and latency issues, and how to engineer around them. 
• 5+ years’ professional software development experience in Python or another backend language such as Go, Java or C#. Our stack is Python, so you’ll need enough working knowledge to transfer your skills quickly if it isn’t already your main language. 
• Strong experience with asynchronous and concurrent programming, alongside a rigorous approach to unit and integration testing.
• Day-to-day experience delivering software with AI coding agents, while maintaining a high bar for the code they produce. 
• Experience designing systems end to end, including service boundaries, data flows and failure modes, with the judgement to make and explain architectural trade-offs. 
• Strong relational database and data modelling experience. We use PostgreSQL, covering areas including schema design, query performance, transactions, concurrency and safe schema migrations. 
• Experience building distributed, asynchronous microservices using message brokers such as Azure Service Bus, with an understanding of at-least-once delivery, idempotency and dead-letter handling. 
• Experience building clear, well-documented RESTful APIs. We use FastAPI.
• Strong cloud and infrastructure-as-code experience. Our environment uses Azure and Terraform, and hands-on IaC experience is essential for this role. 
• Experience with Docker and production container platforms such as Azure Container Apps, Kubernetes, GKE or ECS, alongside CI/CD workflows and YAML pipeline definitions. 
• Clear communication, pragmatic judgement and the confidence to work independently, influence technical decisions and mentor other engineers.

Experience building agents for high-stakes or regulated decision-making, working with data scientists on non-deterministic systems, using Databricks, or working within insurance would be useful, but these are nice-to-haves rather than requirements.

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at ••••, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

About
•••• is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, •••• has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At ••••, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.•••• is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.