Overview

We are seeking a Solution Architect, Production Support (SFCC B2C) to own the technical health of our live B2C platform, guiding incident resolution, reliability, and service continuity while ensuring the architecture supports stable day-to-day operations.

Responsibilities

  • Act as technical escalation point for complex production incidents affecting storefront, checkout, and integrations
  • Lead root cause analysis for major incidents and drive permanent fixes through the backlog
  • Review and maintain the architecture for resilience, including failover, caching, rate limits, and integration error handling
  • Define and monitor service levels, such as resolution times and availability targets, with supporting reporting
  • Set up and govern runbooks, monitoring, and alerting for critical integrations and storefront journeys
  • Assess the operational impact of proposed changes, releases, and configuration updates before they reach production
  • Coordinate with Salesforce support, third-party vendors, and internal teams during high-severity events
  • Maintain configuration management baselines and evidence for audit and compliance purposes

Requirements

  • 10+ years of experience in enterprise e-commerce, with substantial time supporting a live Salesforce Commerce Cloud B2C platform
  • Strong troubleshooting skills across SFRA, SCAPI/OCAPI, and integration layers, including logs, job failures, and API errors
  • Experience with incident management frameworks and ITIL-aligned processes
  • Solid understanding of performance, caching, and capacity planning for peak trading periods
  • Clear written and verbal communication during incidents, including stakeholder updates

Nice to have

  • Salesforce Commerce Cloud Architect certification
  • Experience with peak-season readiness and high-volume events
  • Familiarity with ITSM tools such as ServiceNow or Jira Service Management

India

Opportunity to work on technical challenges that may impact across geographies

Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

Opportunity to share your ideas on international platforms

Sponsored Tech Talks & Hackathons

Unlimited access to LinkedIn learning solutions

Possibility to relocate to any •••• office for short and long-term projects

Focused individual development

Benefit package:

  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits

Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

India (About ••••)

•••• is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.