Category: IT Services

Location:


Issue Summary:

  • User is onExchange On-PremisesusingOutlook Classic.
  • User also has aMicrosoft account using the same email address.
  • After setting up Outlook on anew computer, Microsoft login prompts appeared.
  • We bypassed the Microsoft account sign-in, but Outlook now repeatedly prompts the user to enter their password.
  • Mailbox access is intermittent due to continuous credential prompts.

Requirements

Required Skills:

  • Exchange On-Premises administration
  • Outlook Classic troubleshooting
  • Windows credential management
  • Microsoft account and Office authentication troubleshooting
  • Autodiscover and profile configuration

Please provide your experience with similar Outlook/Exchange authentication issues and your estimated time to resolve.





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