Key Responsibilities
- Respond to and resolve incoming IT support tickets via phone, chat, or email.
- Diagnose hardware, software, and network issues, applying fixes or escalating as needed.
- Manage user account requests, including access provisioning and password resets.
- Log all support interactions accurately and contribute to knowledge base articles.
- Escalate unresolved or complex issues to senior analysts or specialist teams.
- Maintain a professional, helpful approach to ensure a positive support experience.
Qualifications & Experience
- 1-2+ years of experience in a service desk, help desk, or technical support role.
- Basic understanding of Windows/Mac OS, networking, and common business applications.
- Familiarity with ticketing systems.
- Strong communication and customer service skills.
- Associate's or Bachelor's degree in IT or equivalent practical experience.
- Experience supporting a 24/7 or shift-based operational environment is a plus.
- Basic knowledge of Active Directory and remote support tools is a plus.
- ITIL Foundation certification is a plus.
What We Offer
- Competitive compensation package.
- Flexible and remote-friendly work environment.
- Professional growth and development opportunities.
- Exposure to international projects and teams.
- Collaborative and inclusive company culture.
- Opportunity to work with modern technologies and innovative solutions.
Equal Opportunity Employer
••••••••• is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.