•••••• is hiring a Senior Technical Account Manager to support Enterprise customers as a senior technical partner to builders, technical leaders, and executives. The role focuses on designing reliable automations and connecting technical work to customer adoption, value, retention, and growth.
Responsibilities:
- Design, build, review, and improve customer automations and workflow architectures.
- Troubleshoot issues across ••••••, APIs, authentication, data formats, and connected applications.
- Improve automation reliability through error handling, monitoring, alerts, fallback behavior, and recovery processes.
- Develop technical account plans and lead working sessions, architecture reviews, implementation discussions, and executive conversations.
- Partner with Customer Success on adoption, account planning, renewals, and expansion; coordinate complex escalations.
- Represent customer needs to Product and Engineering and lead initiatives that improve customer and team experiences.
- Guide customers on practical AI implementation, including model capabilities, agentic systems, evaluation, oversight, security, and governance.
Requirements:
- 7+ years in technical account management, solutions architecture, customer or sales engineering, implementation consulting, or a comparable customer-facing technical role.
- Track record of improving Enterprise customer outcomes and managing complex technical relationships with builders and executives.
- Hands-on experience building integrations, automations, or API-based solutions; familiarity with •••••• or comparable platforms.
- Strong knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
- Ability to diagnose multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
- Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.
- Ability to work autonomously in ambiguous environments and drive initiatives across teams.
Work arrangement: Remote. Relocation is mentioned in the vacancy post.