••••, now part of Salesforce, is hiring a Senior Product Manager (Growth) to grow the value of its self-serve customer base.
Responsibilities:
- Own the self-serve existing-business book end to end and be accountable for its net growth.
- Grow adoption of •••• and help existing customers automate more of their support.
- Build retention and expansion motions using in-product experiences, lifecycle messaging, and customer data signals.
- Design handovers between self-serve and sales.
- Improve key customer journeys, including onboarding, activation, •••• setup, plan changes, expansion, and billing.
- Drive adoption of new products and features across the self-serve customer base.
- Use customer research, data, and direct interactions to shape and communicate a prioritised roadmap.
- Collaborate with engineers and designers to build and ship solutions, and measure their impact and quality.
Requirements:
- No minimum years of experience or prior Product Manager title required; candidates should demonstrate end-to-end ownership and measurable outcomes.
- Experience owning retention, expansion, adoption, or monetisation for a self-serve or product-led business.
- Strong customer focus, data fluency, product judgment, and roadmap communication skills.
- Ability to lead cross-functional work across product, design, engineering, data, lifecycle marketing, customer success, and sales.
- Familiarity with LLMs and AI agents sufficient to assess feasibility and make informed product decisions.
- Outcome-oriented approach, with clear success measures and accountability for impact.
Conditions: Hybrid working in Dublin, with employees expected to be in the office at least three days per week.