Overview
We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.
Responsibilities
- Gather and document business requirements from stakeholders across various departments
- Translate business needs into functional specifications for the Salesforce platform
- Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
- Conduct gap analysis between current business processes and desired Salesforce functionality
- Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
- Support user acceptance testing and validate that solutions meet business requirements
- Create and maintain documentation, including process flows, user stories, and business cases
- Provide recommendations for process improvements leveraging Salesforce capabilities
- Act as a liaison between business users and technical teams throughout the project lifecycle
- Assist in the prioritization of the product backlog based on business value and impact
Requirements
- 3+ years of experience working within the Salesforce ecosystem
- Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud
- Background in business analysis within a Salesforce environment
- Understanding of the Salesforce platform and its core capabilities
- English proficiency at B2 level or higher
Nice to have
- Familiarity with Salesforce Financial Services Cloud
- Knowledge of Salesforce Agentforce
- Skills in Salesforce Marketing Cloud
Georgia (Production)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
Uzbekistan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
Discounts in local language schools, including offline courses for the Uzbek language
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Four trust days per year (sick leave without a medical certificate)
- Discounts for fitness clubs, dance schools and sports programs
- Benefits package (sports activities, a variety of stores and services)
Kazakhstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)
- Housing support program: preferential mortgage access via Otbasy Bank partnership
Kyrgyzstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)
Armenia (Prod)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
[epamgdo] Georgia (Hybrid)
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
[epamgdo] Uzbekistan (Hybrid)
Unlock the potential of remote work in Uzbekistan, giving you the flexibility to work from home or access our office in Tashkent.
[epamgdo] Kazakhstan (Hybrid)
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.
[epamgdo] Kyrgyzstan (Hybrid)
Unlock the potential of remote work in Kyrgyzstan, giving you the flexibility to work from home or access our office in Bishkek.
[epamgdo] Armenia (Hybrid)
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
[epamgdo] Georgia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Uzbekistan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kazakhstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kyrgyzstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Armenia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.