Support clients using banking and payment products, with a focus on technical troubleshooting, client communication, and fintech operations.
Responsibilities:
- Support clients with API integration, testing, production transitions, and ongoing product use.
- Answer product questions, assist with the client portal, and identify and document bugs.
- Assist technical, project management, and account management teams with client support.
- Investigate transaction, operations, reporting, and reconciliation issues.
- Monitor product performance metrics and investigate anomalies, incidents, and performance drops.
- Improve support processes and documentation.
Requirements:
- At least 2 years of experience in a similar support role.
- Experience with fintech products such as payment or banking solutions, virtual cards, or digital wallets.
- Intermediate English or higher.
- Experience with Jira and Confluence, and understanding of SDLC and release processes.
- Ability to work with APIs, including authentication, request construction, technical documentation, cURL, Postman, and response interpretation.
- Strong problem-solving, teamwork, proactivity, attention to detail, and client-support skills.
Nice to have: Experience reading and analyzing logs in ClickHouse and Grafana.
Benefits: Remote work, compensation for English classes, and flexible start of the working day.