Responsibilities:
- Identify high-impact platform problems using product data, operational feedback, and recurring quality issues.
- Turn recurring needs into shared services, tools, and workflows that reduce duplicated work.
- Work with product, engineering, and operations teams to understand workflows and anticipate future needs.
- Prioritize platform investments across product enablement, reliability, efficiency, and technical debt.
- Define and track success through business impact, reliability, cost to serve, and reduced manual work.
- Partner with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans; drive delivery from problem definition through launch and iteration.
Requirements:
- Experience owning product strategy and execution for technical products, platforms, or shared systems.
- Strong technical fluency, including reasoning about APIs, data flows, system dependencies, and failure modes.
- Strong analytical, written, and verbal communication skills, with sound judgment and high ownership.
- Experience tackling complex workflows and platform products with multiple stakeholders and significant tradeoffs.
- Ability to build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design.
- Experience defining metrics amid ambiguity and using quantitative and qualitative evidence to prioritize.
- Some experience with critical software such as support platforms, legal or compliance tooling, identity and account tooling, billing, fraud, or trust and safety.