Responsibilities

  • Own the global follow-the-sun support model and ensure coverage for assigned infrastructure applications and regions.
  • Support a high volume of enterprise devices and application flows within a cloud-like environment.
  • Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions.
  • Collaborate with in-house application management systems to deploy and manage application delivery components using the systems relational data model.
  • Control, monitor, and maintain services via graphical consoles and automation workflows.
  • Address L2 escalations and support incident handling, escalation management, and operational follow-through.
  • Improve operational processes through automation, scripting, and/or tooling enhancements.
  • Provide strong technical documentation and knowledge transfer.
  • Work in a virtual global team and collaborate with multiple site teams and supported SRE/engineering SMEs using tools such as Jive, Wiki, and SharePoint.

Qualifications

  • Strong working knowledge of TCP/IP, with emphasis on TCP and IP fundamentals, plus HTTP and DNS.
  • Comfortable performing system administration on Unix/Linux environments.
  • Deep understanding of load balancing/application delivery principles and troubleshooting within production environments.
  • Hands-on experience with one or more administrative/automation platforms and scripting languages such as:
    • Ansible, Perl, Python, PowerShell, or equivalent.
  • Ability to manage multiple tasks and priorities in a high-pressure environment with frequent outage-handling/triage responsibilities.
  • Strong time management and prioritization skills, including coordination across teams and time zones.
  • Effective communication skills with both technical and non-technical stakeholders (developers, engineers, and remote team members).
  • Ability and drive to learn new technologies quickly and stay integral to team delivery.