Program Manager

Overview

We are seeking a highly strategic, execution-oriented Program Manager to lead complex, multi-million-dollar initiatives across our Property & Casualty (P&C) insurance portfolio. In this role, you will oversee a dynamic program consisting of 5 to 10 active projects spanning multiple product lines (e.g., Personal Lines, Commercial Lines, Specialty) and core platforms (e.g., Policy Administration, Billing, Claims, Digital Agent/Policyholder Portals). The ideal candidate is a master of managing interdependencies, an exceptional communicator capable of bridging the gap between business stakeholders and technology teams, and a strategic partner focused on driving business growth, executive alignment, and high-quality, profitable delivery.

Req# 1072320660

Responsibilities

• Multi-Project Governance: Lead and orchestrate a portfolio of 5–10 highly complex, concurrent projects from inception through post-implementation
• Cross-Platform Alignment: Manage integration points and interdependencies across legacy systems, cloud architectures, and modern core insurance platforms (e.g., Guidewire, Duck Creek, Salesforce, or proprietary systems)
• Dependency & Risk Mitigation: Proactively identify, track, and mitigate program-level risks, bottlenecks, and cross-project dependencies to ensure seamless delivery
• Resource Optimization: Oversee cross-functional resource allocation (developers, business analysts, QA, underwriters, and external vendors) to maximize efficiency and prevent project collision
• Business Partnership: Act as the primary liaison between IT and key business units (Underwriting, Claims, Actuarial, Finance, Product, and Sales/Distribution)
• Executive Presence: Translate highly technical and complex project details into clear, strategic executive summaries
• C-Suite Reporting: Regularly present program health, milestone achievements, financial status, and strategic ROI metrics to the executive leadership team (C-suite, VPs, and Steering Committees)
• Change Management: Champion change management strategies to ensure high adoption rates of new platforms and processes among internal business users and external agent networks
• P&L Ownership: Manage the overall program budget (capital and operational expenses), ensuring maximum return on investment (ROI)
• Cost & Value Tracking: Monitor project spend against baselines, identify variances early, and implement corrective actions to keep the program profitable and on-budget
• Vendor & Contract Management: Oversee third-party system integrators (SIs) and software vendors, ensuring they deliver on time, within scope, and under contracted financial terms
• High-Quality Delivery: Ensure that all projects within the program adhere to rigorous quality gates, automated testing standards, and security protocols
• Regulatory Compliance: Partner with Legal and Compliance teams to ensure all new product lines, platform features, and data handling processes comply with state insurance departments, NAIC guidelines, and data privacy laws
• Continuous Improvement: Standardize project delivery methodologies (Agile, SAFe, or Hybrid) across teams to elevate software delivery standards
• Speed-to-Market: Accelerate the launch of new P&C products and features, directly contributing to premium growth and market competitiveness
• Value Realization: Identify opportunities to leverage technology for operational efficiency (e.g., straight-through processing in underwriting, claims automation) to lower the combined ratio
• Future-Proofing: Actively contribute to the strategic roadmap by identifying emerging tech solutions (such as AI, predictive analytics, or telematics) that align with future business growth

Requirements

• 7+ years of progressive project and program management experience, including 3+ years dedicated to the P&C Insurance industry
• Proven track record of simultaneously managing programs of 5-10 projects with budgets exceeding $10M+
• Demonstrated experience managing complex system integrations and data migration projects
• Expertise in standardizing project delivery methodologies such as Agile, SAFe, or Hybrid across teams
• Understanding of regulatory compliance requirements, including state insurance departments, NAIC guidelines, and data privacy laws
• Skills in identifying opportunities to leverage technology for operational efficiency, such as straight-through processing and claims automation

Nice to have

• Background in P&C insurance processes, including Underwriting, Policy Lifecycle, Claims Processing, Billing, and Reinsurance
• Hands-on experience with modern core insurance suites such as Guidewire, Duck Creek, or Majesco
• Familiarity with digital portal deployments

USA (other states+not WA+Employee+Hybrid)

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

[epamgdo] USA (About ••••)

•••• is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at ••••

[epamgdo] USA (Exclude CO+Any+Order of application )

Applications will be accepted on a rolling basis.

[epamgdo] USA (H1B visa)

•••• will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

[USA] Affirmative Action Obligations as a U.S. Government Federal Contractor

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, •••• is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of individuals with disabilities and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in ••••’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

[USA] Equal Employment Opportunity

Equal Employment Opportunity

•••• Systems, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At ••••, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

[USA] Accessibility for Applicants with Disabilities

Accessibility for Applicants with Disabilities

•••• is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

•••• Systems, Inc. participates in eVerify.

[USA] Pay Transparency Non-Discrimination Provision

Pay Transparency Non-Discrimination Provision

•••• will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)