•••••• builds backup and data-protection software for MSPs and IT teams, including endpoint and server backup, Microsoft 365 and Google Workspace backup, immutable and cloud storage, and management tools for multi-tenant environments.
Responsibilities:
- Conduct customer interviews, surveys, and win/loss analyses to understand workflows, pain points, and feature needs.
- Run early-adopter and beta programs and customer feedback loops.
- Analyze market dynamics, competitors, and customer purchase motivations in the MSP and B2B IT space.
- Define and advocate for product vision and roadmap based on user evidence, business goals, and NPS metrics.
- Translate customer requirements and business use cases into functional specifications for engineering.
- Track product usage, feature adoption, and user satisfaction.
- Partner with Product Marketing and Sales to ensure features meet buyer needs and are clearly communicated.
Requirements:
- 3–5 years of B2B Product Management experience; SaaS, Cloud Infrastructure, or Managed Services experience preferred.
- Experience conducting user research and in-depth interviews and turning qualitative feedback into actionable insights.
- Ability to prioritize based on customer value and business impact.
- Experience with usage data, NPS, retention, and qualitative feedback loops.
- Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits is a plus.
- Excellent listening and communication skills in English (C1).