Own and mature the company's live multi-PSP payment stack, improving approval rates, renewals, reporting, reconciliation, monitoring, and incident management. The role has a direct, measurable impact on subscription revenue.
Responsibilities:
- Manage payment infrastructure, including orchestration, routing, cascading, failover, MID portfolio, and processing resilience.
- Improve subscription billing performance across approvals, renewals, retries, dunning, failed-payment recovery, and involuntary churn.
- Build billing analytics with the Data team and develop reliable reporting, reconciliation, monitoring, alerting, and incident processes.
- Manage payment risk, including chargebacks, fraud, refunds, disputes, and compliance with card scheme monitoring programs.
- Own day-to-day PSP and acquirer relationships; advise on provider strategy, selection, and diversification.
- Work with Billing Engineering on requirements and collaborate with Product, Growth, Finance, and Legal.
- Introduce automation and AI tooling into payment operations where it reduces manual work.
Requirements:
- 3+ years in payments, acquiring, billing, or payment operations on the merchant side of B2C subscription products.
- Hands-on experience with recurring payments, multi-PSP infrastructure, orchestration, routing, cascading, failover, and MID management.
- Strong understanding of payment risk, reporting, and PSP selection and onboarding; demonstrated impact on approval, renewal, or recovery rates.
- Experience with Tier 1 markets, especially the US, and across multiple products, entities, or jurisdictions.
- Upper-Intermediate English or higher. People management experience is a plus.
We offer: Full ownership of the payment stack, high autonomy, engineering support, close collaboration with founders and C-level, and a path to Head of Payments as the company scales.