Responsibilities:

  • Manage the end-to-end transaction dispute lifecycle, including chargebacks.
  • Handle disputes through card network platforms, including Mastercom and Visa Resolve Online (VROL).
  • Monitor transaction activity to identify suspicious payments and emerging payment card fraud trends.
  • Liaise with merchants to investigate flagged transactions and verify their legitimacy.
  • Maintain records and prepare reports on confirmed fraud cases and incoming disputes.
  • Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
  • Review and onboard prospective partners’ websites.
  • Develop, maintain, and update internal departmental policies and procedures.

Requirements:

  • At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
  • Knowledge of Visa and Mastercard rules and requirements.
  • Hands-on experience with fraud prevention systems and transaction monitoring.
  • Solid understanding of payment card fraud schemes.
  • Ability to analyze large volumes of transaction data and identify anomalous activity.
  • Upper-intermediate English proficiency or higher.

What we offer:

  • Work in an international environment.
  • Competitive salary pegged to a hard currency.
  • Professional growth within a large-scale FinTech project.