Overview

We are seeking a Lead Business Analyst to drive business analysis across multiple ServiceNow workstreams, combining hands-on expertise with leadership to ensure quality, alignment and delivery. This role guides a team of Business Analysts, collaborates with Product Owners, Architects and Delivery Leads, and acts as the primary bridge between business stakeholders and technical teams.

Responsibilities

  • Lead and mentor a team of Business Analysts across ServiceNow workstreams
  • Ensure consistency in business analysis practices, documentation standards and delivery quality
  • Oversee workload distribution, prioritisation and progression of business analysis activities
  • Drive the end-to-end requirements lifecycle including discovery, elicitation, analysis, documentation, validation and sign-off
  • Facilitate workshops with stakeholders to capture business needs and translate them into actionable requirements and acceptance criteria
  • Ensure alignment of requirements across interconnected streams such as CIAM, RS, Web and ServiceNow core
  • Collaborate with Product Owners, Architects, Designers and Delivery Leads to shape solutions and ensure requirements feasibility
  • Review and validate designs, user journeys and data flows to ensure accurate reflection of business needs
  • Identify and manage functional dependencies across teams
  • Support decision-making by preparing options, impact assessments and recommendations
  • Ensure timely stakeholder alignment and escalate blockers proactively
  • Contribute to backlog refinement, sprint planning and prioritisation activities
  • Collaborate with QA teams to ensure test cases and scenarios fully reflect business needs
  • Support UAT planning, execution and defect triage

Requirements

  • Minimum 5 years of experience as a Lead Business Analyst in complex digital or enterprise programmes
  • Proven ability to manage and lead multiple Business Analysts across interconnected workstreams
  • Solid understanding of ServiceNow processes, modules and integrations
  • Knowledge of requirements gathering techniques, process mapping and stakeholder engagement
  • Experience working in Agile delivery environments
  • Strong analytical skills with the ability to break down complex problems into clear components
  • Exceptional communication and facilitation skills
  • Leadership, mentorship and collaboration capabilities
  • Ability to handle ambiguity and drive clarity in complex environments
  • Proactive problem-solving skills with a structured and logical approach
  • Competency in managing stakeholder expectations and facilitating consensus
  • High sense of ownership, accountability and delivery focus
  • English proficiency at B2 level or higher

Turkiye

CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT

  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
  • English courses taught by certified teachers

CORPORATE BENEFITS

  • Extra leave days
  • Referral bonuses

COMPENSATION PACKAGE

  • Competitive compensation paid in USD
  • Regular salary and performance reviews

MEDICAL & HEALTHCARE

  • Private health insurance
  • Well-being events

WORKING ENVIRONMENT

  • Recreation areas and kitchens
  • Tea, coffee, and snacks
  • Well-being events
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft's Software Assurance Home Use Program (HUP)

[epamgdo] Turkiye (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

[epamgdo] Turkiye (CVs in English)

Please note that our Talent Attraction Team reviews applications and CVs submitted in English.