Oversee QA testing services across multiple PlayStation Studios titles, ensuring alignment with project requirements, timelines and service levels. Manage studio relationships, service planning, resource allocation, budgets and operational performance.
Responsibilities:
- Lead, coach and develop QA team members, including performance management and career development.
- Manage service level agreements (SLAs) and operational level agreements (OLAs), monitor delivery risks and act as an escalation point throughout the software development lifecycle.
- Communicate testing progress, risks, budgets, schedules and resource requirements to stakeholders.
- Improve QA methodologies, operational efficiency and service delivery in collaboration with QA leadership and cross-functional teams.
Requirements: 3+ years of management experience; strong knowledge of QA testing methodologies, frameworks, processes and the software development lifecycle; experience managing QA service delivery, resource planning, budgets and operational performance; proven team leadership and stakeholder management skills; experience in interactive media, gaming or video game development.
Experience with global or cross-cultural teams, Testing as a Service (TaaS), IT service management, ITIL, continuous service improvement, training programmes or team capability development is preferred. Relevant certifications such as PMP, PRINCE2, ITIL, ISTQB or Lean Six Sigma, and a relevant bachelor's degree or equivalent experience, are advantageous.
Join PlayStation Studios Malaysia to work on exciting projects with dedicated professionals, with opportunities for professional growth and development. The workplace is committed to diversity and inclusion.