Overview
We are looking for an experienced Lead/Senior Business Analyst to join our Banking & Payments practice and work on digital transformation programs for leading financial institutions. You will work across business strategy, customer journeys and technology, turning client goals into clear, deliverable requirements.
This is a client-facing role. You will work closely with client product, technology and compliance teams to drive end-to-end requirements definition and delivery.
Responsibilities
- Lead discovery and requirements elicitation across business and technology workstreams
- Produce and own core BA artifacts: BRD, FRD, user stories, use cases, process flows, acceptance criteria and RTM
- Translate business objectives into precise functional and non-functional requirements for design and engineering teams
- Lead UAT planning, test case review and sign-off with the client
- Use AI tools (e.g., Claude, ChatGPT, Microsoft Copilot) to accelerate BA work: drafting requirements and user stories, summarising workshops, analyzing documents, generating test scenarios and checking traceability
- Critically review AI-generated outputs for accuracy, completeness and regulatory compliance before they reach the client
- Follow responsible AI practices: protect confidential and customer data and comply with client and company policies on AI usage
- Identify opportunities for AI-driven product features and capture their business requirements
- Promote AI-assisted ways of working across the BA team
- Act as SME in banking and payments: accounts, transfers, cards, payments, FX, onboarding and KYC
- Document integration requirements between front-end channels, core banking, card processing platforms, payment switches and third-party APIs
- Ensure requirements align with applicable regulations, scheme rules and security standards (e.g. central bank regulations, PCI DSS)
- Serve as the primary BA interface with client stakeholders, from product owners and architects to compliance officers and senior leadership
- Run workshops and walkthroughs with client stakeholders
- Manage and mentor a team of BAs; ensure quality and consistency of BA deliverables
- Maintain and groom the product backlog together with the Project Manager and Product Owner
- Facilitate sprint reviews and steering committee reporting
- Identify scope risks, dependencies and change requests; drive formal change control
- Contribute to solution proposals and RFP responses
- Share lessons learned and best practices within the practice
Requirements
- 7+ years in business analysis, including at least 3 years in a Lead or Senior BA role
- Proven experience on digital transformation projects in banking, payments or fintech
- Experience documenting integrations with core banking, card or payment platforms
- Hands-on experience using AI tools in day-to-day analysis and documentation work
- Experience documenting REST/JSON API specifications; knowledge of ISO 20022 / ISO 8583 is a plus
- BPMN modeling (Visio, Lucidchart, ••••••• or equivalent)
- Agile/Scrum delivery; proficiency in Jira, Confluence or similar tools
- Practical skills in working with LLM-based tools and an understanding of their limitations and data privacy risks
- Confident communicator with senior and C-level stakeholders; able to run workshops and resolve conflicting requirements
- Structured analytical mindset; able to manage several workstreams at once
- Strong leadership presence; able to guide and quality-review other BAs' work
- English: fluent, written and spoken; able to produce client-ready documentation and present to senior audiences
- Russian: fluent, written and spoken
Nice to have
- Experience with compliance projects (PCI DSS, AML, data protection)
- Experience defining requirements for AI/ML-powered features (chatbots, personalization, fraud detection)
- Knowledge of open banking and instant payment infrastructure
- CBAP, PMI-PBA or equivalent BA certification
- Knowledge of the Arabic language
Georgia (Production)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
Kazakhstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)
- Housing support program: preferential mortgage access via Otbasy Bank partnership
Kyrgyzstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)
Uzbekistan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
Discounts in local language schools, including offline courses for the Uzbek language
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Four trust days per year (sick leave without a medical certificate)
- Discounts for fitness clubs, dance schools and sports programs
- Benefits package (sports activities, a variety of stores and services)
Armenia (Prod)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
Belarus (Remote)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Opportunity to work abroad for up to two months per year
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all:
- Comprehensive medical & family care package
- Seven trust days per year (sick leave without a medical certificate)
- Discounts from 800+ partners (sports activities, restaurants, stores and services)
[epamgdo] Georgia (Remote)
Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.
[epamgdo] Kazakhstan (Remote)
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
[epamgdo] Kyrgyzstan (Remote)
Experience the freedom of remote work from anywhere in Kyrgyzstan, whether it's the comfort of your home or our modern office in Bishkek.
[epamgdo] Uzbekistan (Remote)
Experience the freedom of remote work from anywhere in Uzbekistan, whether it's the comfort of your home or our modern office in Tashkent.
[epamgdo] Armenia (Remote)
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
[epamgdo] Belarus (Remote)
At •••• Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk.
[epamgdo] Georgia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kazakhstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kyrgyzstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Uzbekistan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Armenia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Belarus (About ••••)
•••• is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.