Company

Outsorsa is a global IT service management and digital transformation partner with over 10 years of experience helping organizations scale and grow at their own speed. The company provides end-to-end services — from consulting on optimal architectures to implementation, management, and support.

Role overview

We are looking for an experienced ServiceNow Dev Team Lead to lead a distributed development team, drive high-quality ServiceNow delivery, and remain a hands-on technical expert across the platform.

You will guide a team of 3–5 ServiceNow developers through the full delivery lifecycle, manage workload and Agile ceremonies, and act as a technical reference point for complex configuration, scripting, and troubleshooting.

Location: Worldwide (remote). Department: ServiceNow. Reports to: CTO.

Responsibilities

  • Lead, mentor, and coordinate a team of ServiceNow developers throughout the full delivery lifecycle.
  • Plan, estimate, prioritize, and allocate team workload for ServiceNow development activities.
  • Manage sprint planning, backlog refinement, daily follow-ups, retrospectives, and other Agile ceremonies.
  • Balance team capacity across new feature delivery, technical debt reduction, defect fixes, and BAU requests.
  • Act as a hands-on technical reference point for complex ServiceNow configuration, scripting, integrations, and troubleshooting.
  • Review technical solutions and code to ensure quality, maintainability, security, and alignment with ServiceNow best practices.
  • Participate in testing, defect resolution, performance tuning, UAT support, and production deployment activities.
  • Collaborate with stakeholders, product owners, architects, and business teams to translate requirements into clear, deliverable solutions.
  • Provide ongoing mentorship, feedback, and professional development support for team members.

Requirements

  • 5+ years of hands-on experience with the ServiceNow platform.
  • 2+ years of experience in a Team Lead or Technical Lead role.
  • Proven track record of leading development teams of 3–5 people, including mentoring, code reviews, and task assignment.
  • Deep architectural knowledge of the ServiceNow platform across multiple modules, such as ITSM, ITOM, ITAM, or others.
  • Strong leadership and people-management skills, with the ability to motivate, mentor, and grow team members.
  • Ability to decompose complex requirements into clear tasks and provide accurate effort estimates.
  • Solid understanding of Agile methodologies, including Scrum and Kanban, and experience running sprint ceremonies.
  • Excellent communication and stakeholder management skills.
  • Ability to balance hands-on development work with team leadership responsibilities.
  • Fluent English, B2+ / Upper-Intermediate or higher — must have.
  • Experience working with project and task management tools, preferably ServiceNow PPM.

Nice to have

  • ServiceNow certifications such as CSA, CIS-ITSM, CAD, or any CIS certification.
  • Experience managing distributed or remote teams across time zones.
  • Experience with project planning, resource allocation, and capacity management.
  • Experience with ServiceNow integrations, REST/SOAP APIs, MID Servers, or IntegrationHub.
  • Experience supporting platform upgrades, release management, and production operations.

Why join us

  • Fully remote role with a global, distributed team.
  • Opportunity to lead a growing ServiceNow practice and influence technical standards.
  • A collaborative environment that values initiative, expertise, and continuous improvement.
  • Meaningful work on digital transformation projects for international clients.