••••••• is a fintech company focused on online payments and is hiring a Customer Support Specialist (L2) in Limassol.
Responsibilities:
- Resolve complex customer technical issues end-to-end and provide clear updates.
- Troubleshoot product, system, and integration problems using logs, transaction data, and system analysis.
- Reproduce issues in test environments and escalate bugs to Engineering.
- Assist with internal testing of new features, AI, and releases.
- Document solutions and contribute to the internal knowledge base.
- Support and mentor junior agents.
Requirements:
- English proficiency at B2 level or higher; Russian is a plus.
- At least 1 year of experience in B2B support within fintech, payments, or a similar technical environment.
- Strong understanding of APIs, payment systems, and basic SQL/database queries.
- Ability to analyze technical problems, identify root causes, implement solutions, and explain technical concepts to non-technical users.
- Strong collaboration skills and ability to manage multiple priorities in a fast-paced environment.
Conditions and benefits:
- Full-time, office-based in Limassol, with the option to work in a hybrid format after the probation period.
- Competitive salary package and performance-based bonuses.
- Career progression toward senior technical or product-related roles, ongoing training, and professional growth opportunities.
- Sports and lunch compensation; work equipment tailored to your needs (Mac, Windows, or Linux).
- Office amenities, team events, private medical insurance after the probation period, additional perks, and assistance with work permit arrangements.